This guide will help you quickly understand how to perform key actions for deliveries and collections. Please ensure your phone has granted location and GPS access to the Detrack Driver App for smooth navigation and tracking.
You can also download a PDF version of this guide here
Table of Contents
Deliveries
Capturing and Managing Proof of Delivery (eg. Photos/Signature)
Managing Delivery Items
Updating the Job Status of a Delivery
Driver Actions (eg. Data input, Barcode scanning, Navigation)
Collections
Capturing and Managing Proof of Collection (eg. Photos/Signature)
Managing Collection Items
Updating the Job Status of a Collection
Driver Actions (eg. Data input, Barcode scanning, Navigation)
Deliveries
Capturing and Managing Proof of Delivery (POD)
Proof of Delivery (POD) ensures that deliveries are completed successfully and provides verification in case of disputes. Capturing POD through signatures and photos helps maintain accurate records and builds trust between drivers, recipients, and businesses.
How to Capture Signature for Delivery
Tap on the delivery, select "Signature," have the recipient sign on the screen, and save.
How to Remove Signature for Delivery
Open the delivery, tap "Signature," and select "Remove."
How to Capture Photo Proof for Delivery
Open the delivery, tap "Photo Proof," take a clear photo, and save.
How to Remove Photo Proof for Delivery
Select the captured photo and tap "Remove."
How to Write a Note for a Delivery
Tap "Notes," enter details, and save.
Managing Delivery Items
Handling delivery items efficiently ensures that orders are accurate, complete, and properly documented. Being able to reject, adjust, or add proof for items helps drivers maintain high service quality and address discrepancies on the spot.
How to View Delivery Items
Open the delivery and check the item list.
How to Reject a Delivery Item
Select the item, tap "Reject," and provide a reason.
How to Un-reject a Delivery Item
Open the rejected item, tap "Undo Reject."
How to Take Photo Proof for Delivery Item
Tap on the item, select "Photo Proof," capture the image, and save.
How to Remove Photo Proof for Delivery Item
Select the item’s photo and tap "Remove."
How to Change Quantity for a Delivery Item
Open the item, adjust the quantity, and save.
Updating the Job Status of a Delivery
Updating delivery statuses in real-time ensures accurate tracking and helps businesses stay informed about the progress of each order. Drivers need to correctly mark deliveries as completed or failed to keep operations running smoothly.
How to Submit Delivered Status
Open the delivery, confirm details, and tap "Delivered." This marks a delivery as Completed
How to Submit Failed Delivery Status
Open the delivery, select "Failed," provide a reason, and save.This marks a delivery as Failed
How to Resend a Wrongly Sent/Failed POD Status
Open the delivery, update the status, and re-submit the POD. Note: Resending POD triggers email notifications.
Driver Actions & Navigation
Effective communication and navigation help drivers reach delivery locations efficiently and contact recipients when needed. The ability to transfer jobs and grab marketplace jobs also allows for flexibility in managing workloads.
How to Call Recipient
Tap "Call" on the delivery details page.
How to Start GPS Navigation to Delivery Location
Tap "Navigate" to launch GPS navigation.
How to Transfer Job from Driver to Driver
Driver 1 (Initiating Transfer): Open the job, select "Transfer," and choose the receiving driver.
Driver 2 (Receiving Transfer Request): Accept or reject the entire job.
How to Grab Jobs from Marketplace
Tap "Marketplace," review available jobs, and tap "Grab."
How to Capture Mass POD
Tap "Mass POD," select jobs, capture POD, and submit.
How to Scan Individual Item Barcode
Open the item, tap "Scan Barcode," and scan.
How to Re-attempt a Failed Delivery Job
Open the job, select "Re-attempt," and proceed.
How to Scan Barcodes to Search for a Specific Delivery
Tap "Search," scan the barcode.
How to Enter Payment Amount for Cash on Delivery (COD)
Enter the amount. If it is less than the expected payment, an alert will appear.
Collections
Capturing and Managing Proof of Collection (POC)
Proof of Collection (POC) ensures that items have been successfully picked up and properly recorded. Signatures and photo proofs help prevent disputes and provide a clear record of collection activities.
How to Capture Signature for Collection
Tap "Signature," have the sender sign, and save.
How to Remove Signature for Collection
Open the collection, tap "Signature," and remove.
How to Capture Photo Proof for Collection
Tap "Photo Proof," take a photo, and save.
How to Remove Photo Proof for Collection
Select the photo and remove.
How to Write a Note for Collection
Tap "Notes," enter details, and save.
Managing Collection Items
Properly managing collection items helps drivers ensure accuracy and handle any discrepancies on-site. This includes rejecting, adjusting, and adding proof for items.
How to View Collection Items
Open the collection and check the item list.
How to Reject a Collection Item
Select "Reject," provide a reason.
How to Un-reject a Collection Item
Tap "Undo Reject."
How to Take Photo Proof for Collection Item
Tap on the item, select "Photo Proof," and capture an image.
How to Remove Photo Proof for Collection Item
Select and remove the photo.
How to Change Quantity for a Collection Item
Open the item, edit quantity, and save.
Updating the Job Status of a Collection
Keeping collection statuses updated ensures smooth operations and accurate reporting. Marking collections correctly as completed or failed helps track performance and resolve issues promptly.
How to Submit Collected Status
Open the collection and tap "Collected."
How to Submit Failed Collection Status
Select "Failed," provide a reason, and save.
How to Resubmit a Wrongly Sent/Failed Collection Status
Open the collection, update the status, and re-submit the POD.
Driver Actions & Navigation
Navigating to collection locations and accurately scanning packages ensures efficiency in pickup operations. Drivers can also update statuses for tracking purposes.
How to Call Sender
Tap "Call" on the collection details page.
How to Start GPS Navigation to Collection Location
Tap "Navigate" to launch GPS navigation.
How to Start Head to Location Status
Open the collection and tap "Head to Location."
How to Select Arrived at Location Status
Tap "Arrived."
How to Enter Temperature
Tap "Temperature," input value, and save.
How to Enter Weight
Tap "Weight," input value, and save.
How to Scan and Enter Job Barcode
Tap "Scan Barcode," scan, and confirm.
How to Scan to Pick Up Packages
Tap "Scan to Pick Up," scan, and save.
This guide should help you get started with the Detrack Driver App. If you need further assistance, please reach out to support!
Here's the link that you can download for the use of Detrack: Driver App