The Customer Role in Detrack is typically assigned to businesses that work with a third-party logistics (3PL) provider. As a customer, you can track your deliveries, monitor job statuses, generate reports, and view submitted proof of delivery (POD) records. This guide will walk you through essential actions to help you use Detrack effectively.
Table of Contents
Log in to Detrack
Monitor Job Progress
Export Job Data and PODs
Log in to Detrack
You have to log in to the Detrack Dashboard to be able to monitor jobs and view reports.
Enter your email and password to log in.
(Note: If you are on the Detrack website, you can click on Login at the top right of the navigation bar)
Monitor Job Progress
You can monitor the statuses of your jobs to stay updated on the progress of your drivers.
Click Jobs from the main menu.
Click Calendar to view jobs for the present day.
To view jobs for a specific day, click on the date and select the desired day.
Use the status tab to filter jobs based on categories such as "Delivered," "Failed," or "Pending."
Export Job Data and PODs
Detrack allows you to export job data in Excel, CSV, or PDF formats for record-keeping and analysis.
Exporting Excel/CSV Reports
Click Jobs > Search Jobs.
Input the Date Range fields, then click Search.
Click Export and select Excel or CSV to download the report.
Exporting POD Reports (PDF Format)
Click Export.
Select one of the following options:
PDF (all PODs for today) – A single PDF file with multiple page, with each page containing a POD.
PDF (selected PODs only) – A folder containing individual PDF files, with each file representing one Proof of Delivery.
This guide should help you get started with the Customer Role in Detrack. If you need further assistance, please reach out to our support team via live chat!
Here's the link that you can download for the use of Detrack: Customer Role