AI Settings is where account owners and super admins control how AI Co-Driver works in Detrack. They can choose what AI Co-Driver can help with, which roles can use each feature, and whether AI Co-Driver can access your jobs.
Note: AI Settings has launched in Beta. As part of the Beta, you can expect improvements over time as we get feedback. In Beta it is available on all plans.
Accessing AI Settings
Navigate to Settings > AI Settings. The page is only visible to account owners and super admins.
AI Settings is split into two tabs:
In App - Settings for AI Co-Driver inside Detrack
MCP Server - Settings for connecting Detrack to external AI tools such as Claude and Microsoft Copilot
Help And Setup
The Help and Setup settings control how AI Co-Driver supports users as they learn and set up Detrack. With these settings, AI Co-Driver can answer questions about how Detrack works and set up parts of the account, such as job settings, users and groups. Both features are available to every user.
Knowledge base is always on. You can turn off Onboarding actions at any time if you don't want AI Co-Driver making changes to your account.
Job Management
The Job Management settings control whether AI Co-Driver can access your jobs and what it can do with them. With these settings, users can ask AI Co-Driver to find job details, or to create and update jobs from the chat. Let AI read and update your jobs is off by default, so AI Co-Driver can't access any job data until an account owner or super admin enables it.
To let AI Co-Driver access your jobs:
Under Job Management, enable Let AI read and update your jobs.
Read job details turns on automatically, with Manager selected under Who can use. Add or remove roles as needed.
To let AI Co-Driver create and update jobs, enable Write job details and choose the roles that can use it.
Click Save.
By enabling Let AI read and update your jobs, you agree to the Privacy Policy and Terms of Use.
To remove AI Co-Driver's access to your jobs, disable Let AI read and update your jobs and click Save. Read job details and Write job details are disabled with it. Your role selections are kept and restored when you enable it again.
Choosing Who Can Use Each Feature
Read job details and Write job details each have their own Who can use field, so you can give roles different levels of access. For example, managers could create and update jobs while dispatchers only check job details.
Select one or more roles:
Manager - Selected by default
Dispatcher
Customer
Customer Support Officer
Account owners and super admins always have access, so they're not in the list. AI Co-Driver still follows each user's role permissions and groups, so users can only view or change the jobs they already have access to.
How Your Data Is Handled
The AI transparency & data controls section at the bottom of the In App tab explains how Detrack handles your data when AI Co-Driver is on:
AI Co-Driver only works with the features you turn on, and only with your own account data
AI Co-Driver can't make changes to your jobs unless Write job details is on
Your data is never shared with other customers or used to train AI models, and AI models don't remember it between sessions
Your data is processed in Singapore
Detrack's subprocessors are contractually barred from using your data for anything else. The list is available on request
You can turn AI features on or off at any time, and ask Detrack to export or delete your chat history
MCP Server
The MCP Server tab lets your team use Detrack data in AI tools like Claude and Microsoft Copilot. Click Join the MCP beta waitlist to request access.
After you join the waitlist, we'll send you an email with your MCP credentials. Use them to connect by following How To Connect to the Detrack MCP on Claude or How To Connect to the Detrack MCP on Microsoft Copilot.
A Few Things To Keep In Mind
AI responses may include errors, so always double check important details such as addresses, dates and proof of delivery
To see how your team uses these features, read How To Use AI Co-Driver