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How To Send Text / SMS When Cancel Heading To Location
How To Send Text / SMS When Cancel Heading To Location
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Written by Operator
Updated over a week ago

Drivers can send text / sms messages to inform their customers that they are not heading to their location due to a change.

To set text / SMS triggers go to Settings > Notifications. Then, go to Notifications > Settlings tab and click on Cancelheading-to event trigger.


Cancel-heading-to event triggers a notification when the driver taps on Cancel Head To Locationbutton on Detrack App. The system will trigger a text / sms notification to inform the customer of the cancellation.


This event trigger is useful when the drivers wants to notify customers that they will not head to their location anymore due to a change in plan or situation.

  1. Click on the Add Notification button to open a Add Notification page

  2. Select the type of job to trigger a cancel head-to notification,

    • Jobs – trigger notification for all jobs when driver taps Cancel Head To Location

    • Delivery – trigger notification to delivery job when driver taps Cancel Head To Location

    • Collection – trigger notification to collection when driver taps Cancel Head To Location

  1. Go to the Text / SMS tab.

  2. For the Send text / SMS to option, select the field containing the mobile number that you wish to notify when the event is triggered. This field is optional– you can choose not to send any text by not selecting any field.

    Tip: The Phone no. and Sender phone no. fields can be found in the Create Delivery form where you would usually enter the customer’s phone number.

    If you cannot find Sender phone no. in the form, go to Settings > Delivery and enable the field Sender phone no.

  3. If you wish to notify other recipients such as internal staff or 3rd party contractors, enter their mobile numbers (one per line) in the Other Fixed Numbers box provided. This field is optional – you can choose not to send any text to others by leaving the field empty.

  4. Type your customized text message in the Text / SMS body field.

  5. Click Save and send text notification button to send a sample text notification to the test phone # or click Saveto save your settings.

    Note #2: Kindly keep the number of characters in your SMS body to within 160, else it may use more than 1 credit per notification.

    To create a new notification, click on the Add Notification button, fill in the details and click Save.


For Drivers to trigger a text / SMS notification,

  1. go to the Detrack App, tap on Start

  2. tap on the job that the driver is going to deliver / collect

  3. tap on the camera icon

  4. tap on Cancel Head To Location button

  5. a notification will be send to the recipient

Tap on the job to complete

Tap on Camera icon to select the option Cancel Head to Location.

Tap on the button Cancel Head To Location

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