This tutorial is about capturing a signature for specific failed delivery / collection reasons in the Driver App.

Setting Up The Reasons

  1. Navigate to Settings > Delivery / Collection.

  2. Enter the Reasons in the Failed Delivery / Collection Reasons Requiring Signature.

  3. Click Save when done.

How To Use

  1. Create a job and assign it to the Driver App.

  2. Tap into the job > Tap on the “Red Cross” button to fail the job.

  3. A list of reasons will appear.

  4. Whenever a reason that corresponds to an entry in the “Failed Delivery / Collection Reasons Requiring Signature” is selected, there will be a prompt for the collection of signature prior to submission.

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