In your admin dashboard, click on the Settings menu to reveal a drop-down menu.

Under the Reasons tab, you can customize your list of reasons for your driver to select for non-collections as well as item rejection for collections.

In the Reasons section, you can add one or multiple (separate by a new line) reasons for your driver to select from when tapping on the Not Collected button e.g.

Shipper Not Around
Wrong Address
Others

In the Item Reasons section, you can customize your list of reasons for your driver to select from when rejecting an item e.g.

Good Not Ready
Goods Damaged
Others

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