1. Tap on the completed job.

  2. Tap on Not Delivered button

  3. Select the reason for failed POD.

  4. Tap on Yes.

  5. The Not Delivered status is displayed

Note:

  1. The driver can always override the delivery / collection status for any delivery / collection that happens on the same day. All they have to do is to click on the same delivery on the driver’s Detrack App, capture and re-submit the POD. The system will capture and reflect the latest POD status.

  2. Please note that when a POD status is resent, it will trigger delivery status email notifications. If you need to override or change the status of a completed delivery without your driver doing the overriding.

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