You can personalize what your customers see when they receive email notifications on their collections and deliveries.


  1. On your admin dashboard, click on the Settings tab.
    Then click on Notification.

  2. Click on Email Settings tab.

Under the Email Settings tab, you will be able to customise the Reply to Email, Send From Name and Signature.

Reply to Email
The email address that your customers reply to if they reply the email. This is usually set to your sales email e.g.

Send From Name
The name of the sender that your customers will see in the job notification emails. This is usually set to your company or service name.

Offers you an opportunity to sign off with a “thank you” to your customers at the bottom of the job notification emails. This is usually set to phrases such as:

  1. Thank you for your business!

  2. Thank you for choosing our company!

  3. Thank you for using our services and we look forward to serving you again!

  4. Thank you for shopping with us. We hope you come again soon!

  5. Thank you for buying our products. Feel free to contact us if you need any help installing or using our products.

Insert company logo

You will be able to insert your company logo in the email notification as well. Learn how to insert your company logo.

To add contents to your email notification, scroll down to Notifications Settings section and click on the individual event to write your personalise your email to internal staffs or customers.





Name of the deliver to / collect from customer


D.O. No.


Date of the Delivery / Collection job.


Type of job in Upper case (Delivery, Collection)

{{type | downcase}}

Type of job in lower case (delivery, collection)


Job address




Short link to tracking widget


Job to be completed by date


Delivery / Collection time

{{tracking_status | downcase}}

Status of job in lower case (completed, failed)


Payment amount to be collected


Mode of payment (COD)


Day of the POD captured


Date of the POD captured


Time of the POD captured


Parcel received by or send by (name)


Reason for Failed status (Wrong address)


Notes from driver


Tracking no.


Order No.


Order of the job to be completed


Company name


Job status (in progress, in-transit)


Customer name


Account No.


Invoice No.


Invoice Amount




Attachment URL link


Service Type


Assign to driver










Cubic Meters












Serial No.


Received by / Collect from


Actual utilization


Actual weight


Actual Pallets


Actual crates


ETA (Estimated time for Head to Location, entered through Driver App)


Estimated Time of Arrival (entered through Dashboard > ETA Time field)




Phone no.






Phone number of driver


Contactless signature URL link for users to sign for their POD


A code that is automatically generated by the systems for completing/failing the job




This will return all the information in the “Item Details”.
Requires a “looping” to obtain the individual values.
Refer to snippet of code below.

TagDescriptionsnosSerial NumberskuStock Keeping Unitpo_noPurchase Order Numberbatch_noBatch NumberexpiryExpirydescDescriptioncmtsCommentsqtyQuantityuomUnit of MeasurementweightWeight

Sample code:

{% if items.size != 0 %}

SKU | Description | Qty

{% for item in items %}

{{item.sku}} | {{item.desc}} | {{item.qty}}

{% endfor %} {% endif %}

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