After a driver completes a job and submits the Proof of Delivery (POD), you may need to update or correct the job information. This article explains how to enable editing of completed jobs from the admin dashboard.
Understanding the Manual POD feature
The 'Enable Manual POD for Dashboard' feature gives administrators the ability to edit POD information and job details directly from the dashboard, even after a driver has already submitted them.
Fields That Can Be Edited
When the ‘Enable Manual POD for Dashboard’ setting is enabled, you can edit the following fields:
Job Status & POD Information:
Job Status
Status Note
Reason (if job is failed)
POD Time
Note
Job Details:
Delivery Date
Address
Company Name
Recipient
Customer Phone No.
Emails for Notifications
Sender's Phone No.
Fax No.
Group
Instructions
No. of Shipping Labels
Attachment (URL)
Run No.
Tracking No.
Order No.
Processing Date
Delivery Completion Time Window From
Delivery Completion Time Window To
Zone
Latitude
Account No.
Delivery Job Owner
Payment & Delivery Information:
Invoice No.
Payment Mode
Payment Amount
Remarks
Weight
Width
Length
Height
Carrier
Depot Information:
Depot Name
Depot Contact
Depot Contact No.
Depot Address
Service Time
Item Details:
All item-level information can be edited
Fields That Cannot Be Edited
The following fields are locked and cannot be modified once submitted by the driver:
Received By
POD Address
Called At
Arrived At
Goods / Service Rating
Driver Rating
Customer Feedback
Detrack Job Type
Delivery Order (D.O.) No.
How To Enable Editing Of Completed Jobs
Step 1: Enable Manual POD
Navigate to Settings > Job > POD.
Enable Enable manual POD for dashboard. Click Save.
Step 2: Edit A Completed Job
Go to Jobs > Calendar and select a date.
Click on the completed job you want to edit.
Make the necessary changes to the job details or POD information. Click Save to apply the changes.
Granting Sub-user Permissions To Editing Jobs
By default:
Account Owners can edit completed jobs once the setting is enabled
By default, Manager and CSO roles will not be able to perform this because changing the status of a completed delivery may compromise the original delivery information collected and may also trigger email notifications sent to customers.
If necessary, you can navigate to the Users tab to edit the permission of the sub-user.
To grant editing permission to sub-users:
Navigate to Users tab.
Select an existing sub-user or create a new one by clicking Add User.
Edit their permissions and enable Update job status. Click Save.