Tracking Widget Statuses

Info-received status appears on tracking status when a delivery / collection job has been added or imported into Detrack job list. This shows that information has been received to process the delivery or collection. When a job is added, the tracking status Info-received will appear until the job has been assigned to a driver.

Info-received status : In-transit OR In progress + unassigned to driver

Status: In-Transit

or

Status: In progress

Driver: Unassigned

This means that when the job status is In-transit or In-progress with no driver assigned to the job, the tracking status will show Info-received.

Scheduled status appears on tracking status when a future job has been assigned to a driver. The customer will be able to see that his / her delivery / collection has been scheduled to be completed on a certain date. As such, the customer would be able to know if he / she needs to change the delivery / collection date or time.

Scheduled status : In-progress + assigned + future date

Status: In-progress

Driver: Assigned

Date: Future date (from next day on, excluding today)

The tracking status will show Scheduled when a In-progress job is added to a future date (from next day on) and assigned to a driver.

Out for delivery status appears on tracking status when a driver has been assigned to a job that is scheduled to deliver today or over the next few days. This means that the driver has collected the parcel from the warehouse today and is getting ready to deliver to the customer.

Out for delivery status : In-progress + assigned + today

Status: In-progress

Driver: Assigned

Date: Today

The tracking status will show Out for delivery when a In-progress job is scheduled to deliver today and assigned to a driver.

Completed status appears on tracking status when the parcel has been successfully delivered or collected. Once the job has been completed, the tracking status will changed from Out for delivery / Out of collection to Completed. The tracking widget will then show the name of the recipient and the job completion time.

Partially completed status appears on tracking status when the parcel has been partially delivered or collected. This can be due to rejection of some items in the delivery. Once the proof of delivery has been submitted, the tracking status will changed from Out for delivery / Out of collection to Partially completed. The tracking widget will then show the reason for partial rejection and the completion time.

Failed status appears on tracking status when the parcel has been failed to be delivered or collected. This can be due some reasons. Once the proof of delivery has been submitted, the tracking status will changed from Out for delivery / Out of collection to Failed. The tracking widget will then show the reason for failed delivery / collection.

On-hold status appears on tracking status when the admin changes the status of the job manually to On-hold. It can be used when a job is put on-hold due to certain reason. This status can only be activated by the admin using manual POD option.

Return status appears on tracking status when the admin changes the status of the job manually to Return. It can be used when a job is returned to the shipper due to certain reason. This status can only be activated by the admin using manual POD option.

The following is the list of available event triggers that you can use to fire off notifications.

Info-received event triggers a notification when new jobs are added / imported to Detrack. The initial status can be In-transit or In-progress. However, if the existing jobs in the system are rescheduled to another date, no notification will be sent.

This event trigger is useful when the company wants to notify customers that their job orders are currently being processed. Once jobs are added or imported, it will trigger the system to send a notification via email or text SMS to inform the customer.

Scheduled event triggers a notification when the tracking status is changed to Scheduled. This happens when the admin assigned a driver to a job scheduled on a future date. This will trigger a notification to inform the customer that a date of delivery / collection has been scheduled for them at a certain date and time or to be delivered by a certain date. Customers will be able to check if the delivery / collection date and time suits them. If the date doesn’t suit them, they can inform the delivery company to change the date or time.

Pre-job event triggers a notification when the date and time of notification set by the admin has arrived. The admin is allowed to set from 1 to 5 days before the delivery date. The admin can also specify the time to send the notification for all jobs. For example, if the admin chooses to send notification one day before the delivery date (23 July, 10:00 am), a notification will be send on 22 July, 10:00 am.

Heading-to event triggers a notification with an estimated arrival time (ETA) to inform the customer that the driver is on his way to the job destination. This happens when the driver taps Head To Location (under the camera icon) on drivers app to trigger the notification.

Arrived event triggers a notification to inform the customer that the driver has arrived at the job destination. This happens when the driver taps Arrived At Location (under the camera icon) on drivers app to trigger the notification.

Completed event triggers a notification when a job is completed and a proof of delivery is captured. This is to inform the customer that the delivery has successfully completed and a tracking widget link will be included in the notification for customers to leave feedback for the service.

Partially completed event triggers a notification when a job is partially completed. This is to inform the customer that the delivery was partially completed and the reason for rejection is include in the notification.

Failed event triggers a notification when a job is failed. This is to inform the customer that the delivery / collection was failed due to a reason. This will help in exception management when the customers only wants to be notify when delivery / collection is failed.