Detrack

This article is regarding the sending of a notification when a rating / feedback is collected through the <a href="https://help.detrack.com/en/articles/6553373-how-to-let-your-customers-leave-feedback-automatically">Tracking Widget</a>.

If you like to receive an email or SMS notification when there is a customer feedback or rating submitted, go to Settings &gt; Notification.

Go to the Notification settings tab and click on Add Notification.

Under the Add Notification form, select feedback in the Events field.

Navigate to the Text / SMS tab.

Select either of the following: Select field: This notification template will not take any reference from the job to send notification. Phone No.: Take reference from the Phone No. field of the job Sender Phone No.: Take reference from the Sender Phone No. field of the job Other Phone Numbers.: Take reference from the Other Phone Numbers field of the job

Other Fixed Numbers (Optional) - Entries in this field will always trigger the Text / SMS notifications.

Enter your customized text message in the Text / SMS body field. Note: Your SMS service provider will charge you &gt; 1 credit per SMS if the the number of characters in your SMS is &gt; 160 characters.

1. If you like to receive an email or SMS notification when there is a customer feedback or rating submitted, go to Settings &gt; Notification.
 
 
 
 
2. Go to the Notification settings tab and click on Add Notification.
 
 
 
3. Under the Add Notification form, select feedback in the Events field.
 
 
 
4. Navigate to the Text / SMS tab. 
 
 
5. Select either of the following: Select field: This notification template will not take any reference from the job to send notification. Phone No.: Take reference from the Phone No. field of the job Sender Phone No.: Take reference from the Sender Phone No. field of the job Other Phone Numbers.: Take reference from the Other Phone Numbers field of the job
 
 
 
6. Other Fixed Numbers (Optional) - Entries in this field will always trigger the Text / SMS notifications. 
 
 
7. Enter your customized text message in the Text / SMS body field. Note: Your SMS service provider will charge you &gt; 1 credit per SMS if the the number of characters in your SMS is &gt; 160 characters. 
 
 
8. Click Save when done.

- {{feedback_remarks}}
- {{goods_service_rating}}
- {{driver_rating}}