If you have cancelled all your paid licenses with us, your data retention privileges will be that of a Free User when the plan expires.
If you have at least one monthly / annual Detrack license with us, your data retention privileges will be that of a Paid User.
Below are the respective data retention schedules for a Free User and a Paid User
Upon expiry, Detrack will automatically purge the data based on the following retention schedules (based on the calendar date of the job) without backup.
S/N | Data Type | Free user | Paid user |
1 | Proof of Deliveries/Collections | 30 days | 60 months |
2 | Incomplete Jobs | 30 days | 24 months |
4 | 12 months | 12 months | |
3 | 12 months | 12 months | |
5 | 30 days | 60 months |
*Notes:
If the job were to be deleted before the expiry time, they will be sent to the jobs trash. They will subsequently be deleted from the systems after 12 months.
Before the 12 months’ expiry time, the jobs can be restored from the jobs trash.