FAQs
Frequently Asked Questions
By Jenny and 1 other2 authors21 articles
Parcel Tracking
Can the email notifications be sent from my domain/SMTP instead of notify@detrack.com?
Why is the SMS gateway charging me more than 1 credit per SMS notification being sent?
Can I work with you as a driver?
Where to obtain the API Key for performing integration?
How long will my data be stored in Detrack? (Data Retention Schedule)Data retention Schedule
Account Management and Licenses
Topics related to licenses and account
How to cancel Detrack subscription?
How to reduce the number of Detrack licenses?
How to change the owner email?
What are the difference between the Detrack Pro and Advanced plan?
Does Detrack accept other modes of payment other than credit card?
Driver App
Issues related to Driver App
Why are the jobs in submitting status?
Why are the jobs not displayed in the Driver App?
Can the pre-job SMS template be changed?
What Are the Minimum Device Specs and Requirements for the Detrack Driver App?Check if your Android or iOS device meets the minimum requirements to run the Detrack Driver app smoothly.
Detrack Routing
Issues related to Route Planning
Can the VRP planning distribute the jobs amongst the vehicles?