Milestone Reports help you track driver performance by measuring two key metrics
Travelling time (how long a driver takes to reach a job)
Time spent on site (how long they spent at the customer's location).
Together, these give you a clearer picture of where time is being spent across your fleet, so you can spot inefficiencies and make smarter scheduling decisions.
Table of contents
How to ensure that you capture Accurate Milestone Data
For Detrack to capture accurate timestamps of key job milestones, these conditions must be in place
Service time must be filled up during your job import
Drivers must indicate key milestone actions from the driver app (eg. heading to location, arrived at location)
Drivers must complete the POD for every job (i.e so as to log the job completion timestamp)
These ensure that the time calculations are accurate for each job.
Accessing the Milestone Reports
Navigate to Reports > Milestone Reports in the left sidebar.
Filtering By Job Type
Based on your workflow and job types, you can use the Job type dropdown to show only collections, only deliveries, or both. Toggle either one on or off depending on what you want to focus on.
Summary of Job Milestone (Fleet Level)
At the top of the report, you'll see averages across all jobs for your selected time period, broken down into two sections.
Traveling Time
Time taken to head to collection location - Average time drivers spend traveling to collection addresses
Time taken to head to delivery location - Average time drivers spend traveling to delivery addresses
Time Spent On Site
Time spent on collection site - Average time drivers spend at collection locations
Time spent on delivery site - Average time drivers spend at delivery locations
Analyzing Daily Driver Performance Trends
The Performance Trend chart lets you track how your team's performance is changing over time
Use the dropdown to switch between All metrics, Traveling time only, or Time spent on site only.
The chart displays separate lines for Traveling Time (Collection), Traveling Time (Delivery), Time Spent on Site (Collection), and Time Spent on Site (Delivery).
Driver Level Performance Overview
You can view the performance of each your drivers in this table at the bottom of the report. For each driver, you can view their Vehicle Name, No. of Jobs, Service Time (avg), Travel Time (avg), Time spent on site (avg) and Time on site (avg) .
Use the Columns button to show or hide specific metrics for Collection Fields (Service Time, Travel Time,Time spent on site, Time on site) and Delivery Fields (Service Time, Travel Time, Time spend on site, Time on site). Click Save to apply your preferences.
Viewing Job-Level Details For A Driver
To view the job level details of any drivers, you can click on a driver's name.
Click the Columns button to customize which details to display. Toggle columns on or off in three categories:
Job Details - Address, Service Time, Delivery Date, ETA Time
Milestones - Head To Delivery At, Arrived At, POD
Time Calculations - Travel Time, Time Spent On Site, Time on site
Click Save to apply your preferences.
How Drivers can capture Milestone Data from the Detrack Driver App
For accurate traveling time and time spent on site calculations, drivers must follow these steps on the Detrack Driver app:
1. Indicate heading to location
Drivers tap Head to Location, select the job, and tap Yes to confirm.
You can also enable automatic triggering. Learn how to automatically trigger "Head to the next location".
2. Indicate arrival at location (Manual - Required)
Before submitting POD, drivers must tap Arrived at Location. This step cannot be automated.
3. Submit POD
Driver completes and submits the POD.