Webhook PUSH notifications is a HTTP callback, i.e. this feature is for Detrack to POST a notification to the specified Webhook URL whenever there is a status update for the job.

This feature is used in the integration process to send information to your downstream third-party applications / systems.

Our PUSH notification will be posted from the I.P. addresses below. If necessary, kindly whitelist these I.P. addresses.

  • 44.236.78.196

  • 44.228.138.42

  • 52.13.202.33

List of available Triggers for sending the Webhook notifications.

Trigger

Description

In Transit

New job is added, with the primary status set to “In Transit”.

Info Received

New job is added, with the primary status set to “Info Received”.

Scheduled

Tracking widget status changed to “Scheduled”. When the job has an assigned driver, and that date of the job is of a future date.

In Progress

Occurs when the job has an assigned driver, and is of the current date.

Heading To

Driver tap “Head To Location” on Driver App.

Partially Completed

The job is partially completed, i.e. the job has at least 1 item being rejected in the Item Details.

Failed

The job is not completed.

Return

The job is set to the “Returned” status.

On Hold

The job is set to the “On Hold” status.

Deleted

When the job is “Deleted”.

To receive the webhook notification, you will need a small web application that can accept the HTTP requests by adding a webhook URL to your application.

Example frameworks of server-side programming languages:

For more information on the payload of the PUSH notifications, kindly refer to:

  • Version 1:

  • Version 2:

    • Detrack V2 API Documentation
      Example PUSH Notification

      {
      "id": "6253e449366df67ff7e75590",
      "type": "Delivery",
      "recipient_sender_device_signature_file_url": null,
      "signature_file_url": null,
      "photo_1_file_url": null,
      "photo_2_file_url": null,
      "photo_3_file_url": null,
      "photo_4_file_url": null,
      "photo_5_file_url": null,
      "photo_6_file_url": null,
      "photo_7_file_url": null,
      "photo_8_file_url": null,
      "photo_9_file_url": null,
      "photo_10_file_url": null,
      "primary_job_status": "dispatched",
      "open_to_marketplace": false,
      "marketplace_offer": null,
      "do_number": "Test1",
      "attempt": 1,
      "date": "2022-04-11",
      "start_date": "2022-04-11",
      "job_age": 1,
      "job_release_time": null,
      "job_time": null,
      "time_window": null,
      "job_received_date": null,
      "tracking_number": null,
      "order_number": null,
      "job_type": null,
      "job_sequence": null,
      "job_fee": null,
      "address_lat": null,
      "address_lng": null,
      "address": "Dummy Address",
      "company_name": null,
      "address_1": null,
      "address_2": null,
      "address_3": null,
      "postal_code": null,
      "city": null,
      "state": null,
      "country": null,
      "billing_address": null,
      "deliver_to_collect_from": null,
      "last_name": null,
      "phone_number": null,
      "sender_phone_number": null,
      "fax_number": null,
      "instructions": null,
      "assign_to": "Adam",
      "notify_email": null,
      "webhook_url": null,
      "zone": null,
      "customer": null,
      "account_number": null,
      "job_owner": null,
      "invoice_number": null,
      "invoice_amount": null,
      "payment_mode": null,
      "payment_amount": null,
      "group_id": null,
      "group_name": null,
      "group_code": null,
      "source": null,
      "weight": null,
      "parcel_width": null,
      "parcel_length": null,
      "parcel_height": null,
      "cubic_meters": null,
      "boxes": null,
      "cartons": null,
      "pieces": null,
      "envelopes": null,
      "pallets": null,
      "bins": null,
      "trays": null,
      "bundles": null,
      "rolls": null,
      "number_of_shipping_labels": null,
      "attachment_url": null,
      "detrack_number": "DET4640992408",
      "status": "dispatched",
      "tracking_status": "Out for delivery",
      "reason": null,
      "received_by_sent_by": null,
      "note": null,
      "carrier": "",
      "pod_time": null,
      "pod_lat": "",
      "pod_lng": "",
      "pod_address": "",
      "address_tracked_at": null,
      "arrived_lat": null,
      "arrived_lng": null,
      "arrived_address": null,
      "arrived_at": null,
      "texted_at": null,
      "called_at": null,
      "serial_number": null,
      "recipient_sender_device_pod_at": null,
      "recipient_sender_device_signed_by": null,
      "signed_at": null,
      "photo_1_at": null,
      "photo_2_at": null,
      "photo_3_at": null,
      "photo_4_at": null,
      "photo_5_at": null,
      "photo_6_at": null,
      "photo_7_at": null,
      "photo_8_at": null,
      "photo_9_at": null,
      "photo_10_at": null,
      "actual_weight": null,
      "temperature": null,
      "hold_time": null,
      "payment_collected": null,
      "auto_reschedule": null,
      "actual_crates": null,
      "actual_pallets": null,
      "actual_utilization": null,
      "goods_service_rating": null,
      "driver_rating": null,
      "customer_feedback": null,
      "eta_time": null,
      "live_eta": null,
      "depot": null,
      "depot_contact": null,
      "department": null,
      "sales_person": null,
      "identification_number": null,
      "bank_prefix": null,
      "run_number": null,
      "head_to_delivery_at": null,
      "pod_at": null,
      "job_price": null,
      "insurance_price": null,
      "insurance_coverage": false,
      "total_price": null,
      "payer_type": null,
      "remarks": null,
      "items_count": 0,
      "service_type": null,
      "warehouse_address": null,
      "destination_time_window": null,
      "door": null,
      "time_zone": null,
      "created_at": "2022-04-11T16:18:18.034+08:00",
      "on_demand": false,
      "vehicle_type": null,
      "priority": null,
      "service_time": null,
      "contractor_group_name": "",
      "connect_token": null,
      "connect_host": null,
      "connect_id": null,
      "verification_code": 3615,
      "locker_address": null,
      "locker_lat": null,
      "locker_lng": null,
      "locker_transaction_id": null,
      "locker_transaction_status": null,
      "locker_station_id": null,
      "locker_error": null,
      "use_locker": false,
      "geofence_ack_at": null,
      "geofence_ack_lat": null,
      "geofence_ack_lng": null,
      "mass_pod": null,
      "pod_gps_status": null,
      "pod_gps_permission": null,
      "job_order": null,
      "tracking_status_code": "dispatched",
      "driver_mobile_number": "123456789",
      "reattempted": null,
      "cubic_meter": null,
      "tracking_link": "https://trk.la/JAJddop",
      "contactless_signature_link": "https://trk.la/JAJddop?s=1",
      "booking_link": "https://trk.la/JAJddop?b=1",
      "can_reattempt": false,
      "items": [],
      "milestones": [
      {
      "status": "out_for_delivery",
      "assign_to": "Adam",
      "reason": null,
      "pod_at": "2022-04-11T16:18:18.032+08:00",
      "created_at": "2022-04-11T16:18:18.034+08:00",
      "user_name": "FrostyDeliveries"
      }
      ]
      }

Refer to the various fields and descriptions.

Delivery / Collection

To set up the webhook for Delivery and Collection jobs specifically,

  1. Navigate to Settings > Webhook.

  2. Enter your Webhook URL.

  3. You may select the required triggers (based on job status) to push the information over to the designated URL.

  4. Basic Auth (Optional)
    This section is for users who have a “Basic Auth” being enabled for the webhook URL.

    1. Select Basic Auth for Webhook Auth Type.

    2. Enter your Username and Password into the Username and Password fields respectively.

Alternatively, if you wish to separate the webhooks into Delivery and Collection jobs, you may enter the Webhook URL separately under Settings > Delivery or Collection.

  1. Navigate to Settings > Delivery or Collection.

  2. Click on the Webhook URL tab.

  3. Enter the Webhook URL into the field.

Checking Of Webhook Status And Re-POSTing

  1. For checking of webhook status, navigate to Settings > Job > Fields.

  2. Enable the Webhook URL field.

  3. Click Save when done.

  4. Create a dummy job.

  5. Click the icon under the Webhook Status column to open a pop-up.

  6. You may refer to the various HTTP statuses for troubleshooting, and re-post the PUSH notification by clicking on the icon under the Repost column.

HTTP Status Codes

HTTP Status Code

Description

2xx

OK.

3xx

Redirect.

4xx

Client Error Response.

5xx

Server Error Response.

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