Flow of `status`

Value	Dashboard display	Description
info_recv	`Info Received`	New job created in Detrack. New job created in Detrack. Used when information reached courier for performing delivery. Goods yet to arrive in warehouse. `assign_to` is null.
in_transit	`In Transit`	Awaiting arrival of goods to warehouse.
dispatched	`In Progress`	Job information ready to be sent to Driver App for drivers to perform job. If `status` is `dispatched` and `assign_to` is not null, `tracking_status` will change to either Out for delivery or Out for collection.
completed	`Completed`	Job completed by driver.
completed_partial	`Partially Completed`	Job completed by driver, but with at least 1 item rejected in `items` array.
failed	`Failed`	Job failed.
on_hold	`On Hold`	When admin changes the status to on-hold manually through the dashboard. Used when there is some issue with the job, and the admin wishes to delay the job.
return	`Return`	When admin changes the status to return manually though the dashboard. Used when there is some issue with the job, and that the goods are to be returned to the shipper.

Flow of `tracking_status`

he tracking status is the end result of the various combinations of different fields. (e.g. status, assign_to, date).

Value	Description
Info Received	New job created in Detrack. `status` is info_recv
Out for delivery / Out for collection	Job being assigned to a vehicle, `assign_to` is not null; `status` is dispatched; and `date` is <= current date.
Scheduled	Job being assigned to a vehicle, `assign_to` is not null; `status` is dispatched; and `date` is > current date.
Completed	Job completed by driver. `status` is completed.
Partially Completed	Job completed by driver, but with at least 1 item rejected in `items` array. `status` is completed_partial.
Failed	Job failed. `status` is failed.
On hold	When admin changes the status to on-hold manually through the dashboard. `status` is on_hold.
Return	When admin changes the status to return manually though the dashboard. `status` is return.

COMBINED STATUS AND TRACKING STATUS

`status`	`tracking_status`	`assign_to`	Description
info_recv	Info Received		Used when the job information reached courier, and goods has yet to arrive.
in_transit	Info Received		Used when goods is being sent to warehouse.
dispatched	Info Received	null	When the job is ready to be sent out to the Driver App for drivers to perform the job.
dispatched	Out for delivery / Out for collection	Not null	When the job has been sent out to the Driver App for drivers.
completed	Completed	Not null	When the job has been completed.
completed_partial	Partially Completed	Not null	When the job has been completed, but with at least one rejected item in the `items` array.
failed	Failed	Not null	When the job has failed.
on_hold	On Hold		When there is some issue with the job, and the admin wishes to delay the job.
return	Return		When there is some issue with the job, and the admin wishes to return the goods.

This section is about the milestones array. This array will serve as a log to record the various events that happened to your job.

Value	Description
info_recv	New job created in Detrack.
dispatched	Triggered when `status` is changed from info_recv to dispatched.
out_for_delivery	`assign_to`: Not null `status`: dispatched `tracking_status` is Out for delivery or Out for collection.
head_to_delivery	Driver triggers “Head to location” from Driver App for Delivery `type` job.
head_to_pick_up	Driver triggers “Head to location” from Driver App for Collection `type` job.
completed	Job completed by driver.
completed_partial	Job completed by driver, but with at least 1 item rejected in `items` array.
failed	Job failed.
on_hold	When admin changes the status to `on-hold` manually through the dashboard. Used when there is some issue with the job, and the admin wishes to delay the job.
return	When admin changes the status to `return` manually though the dashboard. Used when there is some issue with the job, and that the goods are to be returned to the shipper.

NORMAL MODE

Info Received (info_recv) will be added when job is created.
Heading to delivery (head_to_delivery) / pick up (head_to_pick_up) will be added when driver triggers heading to.
When job status (dispatched/completed/failed ..etc) has changed, milestone will be added.
When driver has changed and “Add vehicle change milestone” is enabled, corresponding entry will be added.

COURIER MODE

Milestone will be added based on the job status when job is created.
Heading to delivery (head_to_delivery) / pick up (head_to_pick_up) will be added when driver triggers heading to.
When job status (dispatched/picked_up/completed/failed ..etc) has changed, milestone will be added.
When driver has changed and “Add vehicle change milestone” is enabled, corresponding entry will be added.