Field

Description

Data Type

Example

Variable Tags
SMS / Email Notifications

Detrack Job Type

There two types of jobs in Detrack. They are Delivery or Collection jobs. When creating a job, you have to indicate the type of job by choosing the corresponding Delivery or Collection tab on the dashboard.
​
​How To Add A Delivery
​
​How To Add A Collection

String

Delivery or Collection only.

{{type}}

Primary Job Status

The starting job status of the job when the job is first created.
​
​Statuses Of Tracking
Widget And Notifications

String

In-Progress
Info Received
In Transit

{{primary_job_status}}

Open to Marketplace

For indicating whether the job can appear in the marketplace for drivers to grab.
​
​How To Use The Marketplace

Boolean

true, false, 1, 0
true = 1, false = 0

{{open_to_marketplace}}

Marketplace Offer

Refers to the price/offer for drivers when shown on the marketplace.
​
​How To Use The Marketplace

Float

7.50

{{marketplace_offer}}

D.O. No.

Unique identifier of the job for the day.
It can be entered manually or it can be generated automatically by the system.
​
​How To Auto Generate Delivery Order No
​
​Required.

String

DO123

{{do_number}}

Attempt

The number of times the job has been attempted.
Default number: 1
If there is a reattempt of a job, the number will increase accordingly.
​
​How To Reattempt Failed Job

Integer

2

{{attempt}}

Date

Date of delivery/collection. The date that the delivery or collection job will be performed.
​
​Required.

Date

2019-12-24

{{date}}

Start Date

To indicate when the job was started.
​
By default, it will be the same as the Date for performing the Delivery/Collection job.

Date

2019-12-24

{{start_date}}

Job Age

The number of days since the job is active.
​
For jobs of future dates: 0
​
For past of active jobs: Job Age = Date – Start Date + 1

Integer

3

{{job_age}}

Job Release Time

Refers to the timing for the job to appear in the Driver App.
​
​How To Set Timer To Show Jobs On Driver’s App At A Certain Time

Time

09:00 AM

{{job_release_time}}

Job Time

The time of delivery or collection that the driver is supposed to perform.

String

12:30 pm, 9 am, 3 – 4 pm

{{job_time}}

Time Window

The time window for performing the job.

String

0900 – 1100 hrs

{{time_window}}

Job Received Date

Date when the job was received from the requestor.

Date

2019-12-24

{{job_received_date}}

Tracking No.

Tracking number of the job.
​
Customers can use this number to check the status of their deliveries or collection job via our tracking widget.

String

T1234567

{{tracking_number}}

Order No.

Order number of the job. It can be the Purchase order number.

String

O123

{{order_number}}

Job Type

For indicating the various job types that the job belongs to.
​
You can place the types of jobs that require special attention at the top of the job list in the Driver App.
​
​How To Place Priority Jobs On Top Of Drivers List

String

Urgent, Express, Same day

{{job_type}}

Job Sequence

The order of the jobs appearing in the Driver App.
​
The lowest number will be placed at the top of the list.
​
​How To Manually Sort Deliveries For Drivers
​
​How To Manually Sort Collections For Drivers

Float

10

{{job_sequence}}

Job Fee

The amount that the customer pays for performing the job.

String

100

{{job_fee}}

Address Latitude

The latitude of the address. To be used with Address Longitude.
​
​How To Enable Address Using Your Own Latitude And Longitude
​
​How To Manually Locate Your Address For Delivery / Collection

Float

1.3356456

{{address_lat}}

Address Longitude

The longitude of the address. To be used with Address Latitude.
​
​How To Enable Address Using Your Own Latitude And Longitude
​
​How To Manually Locate Your Address For Delivery / Collection

Float

103.9095161

{{address_lng}}

Address

The location of the job to perform the delivery/collection.
​
​Required.

String

61 Kaki Bukit Ave 1 Shun Li Industrial Park Singapore 417943

{{address}}

Company Name

Recipient or Sender’s company name.

String

ABC Company

{{company_name}}

Address 1

For users who prefer to have their address split up, part of Line Address.
​
This field is only available for importing Excel / CSV file.
​
If you require this field to appear on the dashboard, you can contact us to add it in.

String

61 Kaki Bukit Ave 1

{{address_1}}

Address 2

For users who prefer to have their address split up, part of Line Address.
​
This field is only available for importing Excel / CSV file.
​
If you require this field to appear on the dashboard, you can contact us to add it in.

String

#04-34

{{address_2}}

Address 3

For users who prefer to have their address split up, part of Line Address.
​
This field is only available for importing Excel / CSV file.
​
If you require this field to appear on the dashboard, you can contact us to add it in.

String

Shun Li Industrial Park

{{address_3}}

Postal Code

For users who prefer to have their address split up, part of Line Address.
​
This field is only available for importing Excel / CSV file.
​
If you require this field to appear on the dashboard, you can contact us to add it in.

String

417943

{{postal_code}}

City

For users who prefer to have their address split up, part of Line Address.
​
This field is only available for importing Excel / CSV file.
​
If you require this field to appear on the dashboard, you can contact us to add it in.

String

Singapore

{{city}}

State

For users who prefer to have their address split up, part of Line Address.
​
This field is only available for importing Excel / CSV file.
​
If you require this field to appear on the dashboard, you can contact us to add it in.

String

Singapore

{{state}}

Country

For users who prefer to have their address split up, part of Line Address.
​
This field is only available for importing Excel / CSV file.
​
If you require this field to appear on the dashboard, you can contact us to add it in.

String

Singapore

{{country}}

Billing Address

Billing address for collecting payment.

String

61 Kaki Bukit Ave 1 Shun Li Industrial Park Singapore 417943

{{billing_address}}

Deliver To / Collect From

The name of Recipient or Sender.

String

Patrick

{{name}}

Last Name

The last name of Recipient or Sender.

String

Parker

{{last_name}}

Phone No.

Recipient’s phone number.
​
Can be used to trigger SMS notifications or call through the Driver App.
​
​How To Set Up Email And Text SMS
Notifications
​
​How To Call Recipient

String

912345678

{{phone_number}}

Sender Phone No.

Sender’s phone number.
​
Can be used to trigger SMS notifications or call through the Driver App.
​
​How To Set Up Email And Text SMS Notifications
​
​How To Call Sender

String

912345678

{{sender_phone_number}}

Other Phone Numbers

For populating several phone numbers.

Can be used to trigger SMS notifications.

​How To Set Up Email And Text SMS Notifications

String

912345678; 81111111; 72222222

{{other_phone_numbers}}

Fax No.

Customer’s fax number.

String

912345678

{{fax_number}}

Instructions

Instructions for your driver to appear in the Driver App.

String

Call the recipient upon arrival.

{{instructions}}

Assign To

The vehicle/driver assigned to the job.

String

Driver1

{{assign_to}}

Notify Email

Email/s to send job notifications to. For more than one email, separate with “; “.
​
​How To Set Up Email And Text SMS Notifications
​
​How To Personalize Customer Email Notifications

String

john@gmail.com; mary@yahoo.com; ben@detrack.com

{{notify_email}}

Webhook URL

Webhook URL for receiving the webhook PUSH notifications. For use in integrations with third-party applications.
​
​How To Setup Webhooks In Detrack

String

https://yourwebhook.com

{{webhook_url}}

Zone

An area having a particular characteristic, purpose, or use, or subject to particular restrictions for performing the job.
​
Can be used to assign a vehicle to a particular zone for jobs.
​
​How To Auto Assign Using Zones

String

North

{{zone}}

Customer

Customer’s name. The customer who requested for the delivery or collection.

String

Peter

{{customer}}

Account No.

Customer’s account number.

String

ACC123

{{account_number}}

Job Owner

Requestor/owner of the job.

String

Mary

{{job_owner}}

Invoice No.

Invoice number for the job.

String

Inv123

{{invoice_number}}

Invoice Amount

The amount for the job invoice.

Float

1.5

{{invoice_amount}}

Payment Mode

The mode of payment for the job.

String

COD
Credit Card

{{payment_mode}}

Payment Amount

The “Cash On Delivery” amount to be collected for the job.
​
Entering a value in this field will produce a pop-out in the Driver App to inform the driver to collect payment for the job.
​
Related to Payment Mode and Payment Collected.
​
​How To Use The Cash On Delivery COD Feature
​
​How To Enter Payment Amount for COD

Float

7.50

{{payment_amount}}

Group

Name of a group.
​
Groups are used to separate job information from the rest of the jobs.

Only sub-users within the group is allowed to view jobs under the same group.

You can group your job information by customer name, zones, warehouse, retail stores, etc.
​

How To Use The Group Feature To Restrict The Information Available To Each Sub-User
​
​How To Create Groups For Users
​
​How To Tag A Delivery To A Group
​
​How To Add Vehicles To A Group

String

Disney
Sydney
Warehouse 1
Store 23

{{group_name}}

Source

For indicating the origin of the job.

String

Jack’s place

{{source}}

Weight

Weight of the package.

Float

1.5

{{weight}}

Parcel Width

Width of the parcel (cm). Related to “CBM” (Cubic Meter).

Integer

1

{{parcel_width}}

Parcel Length

Length of the parcel (cm). Related to “CBM” (Cubic Meter).

Integer

2

{{parcel_length}}

Parcel Height

Height of the parcel (cm). Related to “CBM” (Cubic Meter).

Integer

3

{{parcel_height}}

CBM

Cubic Meters/Volume of parcel/item. Equals to “Parcel Width” x “Parcel Length” x “Parcel Height”.

Float

1.5

{{cubic_meter}}

Boxes

Number of Boxes. You can enter the description as well.

String

5
Big
Medium

{{boxes}}

Cartons

Number of Cartons.

Integer

4

{{cartons}}

Pieces

Number of Pieces.

Integer

4

{{pieces}}

Envelopes

Number of Envelopes.

Integer

4

{{envelopes}}

Pallets

Number of Pallets.

Integer

4

{{pallets}}

Bins

Number of Bins.

Integer

4

{{bins}}

Trays

Number of Trays.

Integer

4

{{trays}}

Bundles

Number of Bundles.

Integer

4

{{bundles}}

Rolls

Number of Rolls.

Integer

4

{{rolls}}

No. of Shipping Labels

Number of copies of shipping labels to be generated.
​
Entering a value of “5” will generate 5 shipping labels, labeled as “1/5”, “2/5”, “3/5”, “4/5”, “5/5”.
​
​How To Print Shipping Labels For Deliveries And Collections

Integer

5

{{number_of_shipping_labels}}

Attachment URL

URL hyperlink for attachment to be displayed in Driver App.
​
​How To Include Attachment Link For Deliveries/Collections To Show In Driver App

String

https://example.com

{{attachment_url}}

Detrack No.

Unique Detrack number that is allocated to the job upon job creation and is used for Aftership (https://www.aftership.com/) tracking only.

String

DET123456789

{{detrack_number}}

Job Status

For indicating the status of the job. This is the status that admin/ managers will see in the dashboard.

String

In Progress
Info Received
Failed
Partially Completed
Completed

{{status}}

Tracking Status

For indicating the tracking status of the job. This is the status that customers will see on the tracking widget.
​
​Statuses Of Tracking Widget And Notification

String

Info Received
Scheduled
Out For Delivery
Failed
Partially Completed
Completed

{{tracking_status}}

Reason

Reasons for job failure or signature not be collected.
​
Can be customized in Settings > Delivery / Collection > Reasons.
​
​How To Submit Failed Delivery Status
​
​How To Submit Failed Collection Status
​
​How To Customize Non Delivery Reasons
​
​How To Customize Non Collection Reasons

String

Recipient not in

{{reason}}

Received By

Sender/Recipient name.
​
Name of the signature bearer captured from the Driver App.
​
​How To Make Receiver’s Name Mandatory For Deliveries
​
​How To Make Sender’s Name Mandatory For Collections

String

Bob

{{received_by_sent_by}}

Note

The driver can write a note with regards to the job when he/she is performing the delivery/collection job.
​
The note is entered through the Driver App by tapping on the “Note” button.
​
​How To Write Note For Delivery
​
​How To Write Note For Collection

String

The parcel is damaged during delivery.

{{note}}

Carrier

The carrier that transported the parcel. This can be an airplane, a ship, or a courier company.

String

A809
Belleisle
DHL

{{carrier}}

POD Latitude

The latitude of where the proof of delivery (POD) is submitted through the Driver App.

Float

1.3356456

{{pod_lat}}

POD Longitude

The longitude of where the proof of delivery (POD) is submitted through the Driver App.

Float

103.9095161

{{pod_lng}}

POD Address

The address where the proof of delivery (POD) is submitted, derived from POD Latitude and POD Longitude.

String

1 Raffles Blvd, Singapore 039593

{{pod_address}}

Address Tracked At

The last timing of address when the vehicle is tracked at.

Date Time

2019-12-24T11:34:05.417+08:00

{{address_tracked_at}}

Arrived Latitude

The latitude where driver triggered Arrived At on Driver App.
​
​How To Send Text/SMS When Arrived At Location

Float

1.3356456

{{arrived_lat}}

Arrived Longitude

The longitude where driver triggered Arrived At on Driver App.
​
​How To Send Text/SMS When Arrived At Location

Float

103.9095161

{{arrived_lng}}

Arrived Address

The address where the driver triggered Arrived At on Driver App.
​
​How To Send Text/SMS When Arrived At Location

String

1 Raffles Blvd, Singapore 039593

{{arrived_address}}

Arrived At

The timing when the driver triggered Arrived At on Driver App.
​
​How To Send Text/SMS When Arrived At Location

Date Time

2019-12-24T11:34:05.417+08:00

{{arrived_at}}

Texted At

The timing when driver text through Driver App. Tap the Phone icon > Send Pre-delivery text

Date Time

2019-12-24T11:34:05.417+08:00

{{texted_at}}

Called At

The timing when the driver calls through Driver App. Tap the Phone icon > Call recipient/sender.
​
​How To Call Recipient
​
​How To Call Sender

Date Time

2019-12-24T11:34:05.417+08:00

{{called_at}}

Serial No.

Serial No. of the job item. To be captured via the Driver App.
​
​How To Print Serial No Barcode On POD PDF

String

SN123

{{serial_number}}

Signed At

Timing when the signature is captured in Driver App.
​
​How To Capture Signature For Delivery
​
​How To Capture Signature For Collection

Date Time

2019-12-24T11:34:05.417+08:00

{{signed_at}}

Photo 1 At

Timing when Driver takes Photo 1.
​
​How To Capture Photo Proof For Delivery
​
​How To Capture Photo Proof for Collection

Date Time

2019-12-24T11:34:05.417+08:00

{{photo_1_at}}

Photo 2 At

Timing when Driver takes Photo 2.
​
​How To Capture Photo Proof For Delivery
​
​How To Capture Photo Proof for Collection

Date Time

2019-12-24T11:34:05.417+08:00

{{photo_2_at}}

Photo 3 At

Timing when Driver takes Photo 3.
​
​How To Capture Photo Proof For Delivery
​
​How To Capture Photo Proof for Collection

Date Time

2019-12-24T11:34:05.417+08:00

{{photo_3_at}}

Photo 4 At

Timing when Driver takes Photo 4.

​How To Capture Photo Proof For Delivery
​
​How To Capture Photo Proof for Collection

Date Time

2019-12-24T11:34:05.417+08:00

{{photo_4_at}}

Photo 5 At

Timing when Driver takes Photo 5.

​How To Capture Photo Proof For Delivery
​
​How To Capture Photo Proof for Collection

Date Time

2019-12-24T11:34:05.417+08:00

{{photo_5_at}}

Photo 6 At

Timing when Driver takes Photo 6.
​

How To Capture Photo Proof For Delivery
​
​How To Capture Photo Proof for Collection

Date Time

2019-12-24T11:34:05.417+08:00

{{photo_6_at}}

Photo 7 At

Timing when Driver takes Photo 7.
​

How To Capture Photo Proof For Delivery
​
​How To Capture Photo Proof for Collection

Date Time

2019-12-24T11:34:05.417+08:00

{{photo_7_at}}

Photo 8 At

Timing when Driver takes Photo 8.
​

How To Capture Photo Proof For Delivery
​
​How To Capture Photo Proof for Collection

Date Time

2019-12-24T11:34:05.417+08:00

{{photo_8_at}}

Photo 9 At

Timing when Driver takes Photo 9.
​

How To Capture Photo Proof For Delivery
​
​How To Capture Photo Proof for Collection

Date Time

2019-12-24T11:34:05.417+08:00

{{photo_9_at}}

Photo 10 At

Timing when Driver takes Photo 10.
​

How To Capture Photo Proof For Delivery
​
​How To Capture Photo Proof for Collection

Date Time

2019-12-24T11:34:05.417+08:00

{{photo_10_at}}

Actual Weight

The weight entered through the Driver App. Tap Camera icon > Enter Weight.

Float

1.5

{{actual_weight}}

Temperature

The temperature entered through the Driver App. Tap Camera icon > Enter Temperature.

Float

1.5

{{temperature}}

Hold Time

The hold time entered through the Driver App. Tap Camera icon > Enter Hold Time.

Float

1.5

{{hold_time}}

Payment Collected

The payment amount collected, entered through the Driver App.
Related to “Payment Amount”.
​
​How To Use The Cash Of Delivery COD Feature
​
​How To Enter Payment Amount for COD

Float

1.5

{{payment_collected}}

Auto Reschedule

Indicates whether the job will be carried forward to the subsequent day at 12 midnight under certain conditions. Yes = 1, No = 0
​
​How To Automatically Reschedule Delivery / Collections Jobs To The Next Day

Boolean

1

{{auto_reschedule}}

Actual Crates

The number of crates entered through the Driver App. Tap Camera icon > Enter Crates.

Integer

10

{{actual_crates}}

Actual Pallets

The number of pallets entered through the Driver App. Tap Camera icon > Enter Pallets.

Integer

10

{{actual_pallets}}

Actual Utilization

The number of utilization entered through the Driver App. Tap Camera icon > Enter Utilization.

Float

1.5

{{actual_utilization}}

Goods / Service Rating

Goods service rating performed by your customers. Values: 1 – 5.
​
​How To Let Customer Rate And Leave Feedback On Your Product And Service
​
​How To Let Your Customers Leave Feedback Automatically

Integer

5

{{goods_service_rating}}

Driver Rating

Driver rating performed by your customers. Values: 1 – 5.
​
​How To Let Customer Rate And Leave Feedback On Your Product And Service
​
​How To Let Your Customers Leave Feedback Automatically

Integer

5

{{driver_rating}}

Customer Feedback

Customer feedback provided by your customers.
​

How To Let Customer Rate And Leave Feedback On Your Product And Service
​
​How To Let Your Customers Leave Feedback Automatically

String

Good job. I like the service.

{{customer_feedback}}

ETA Time

Estimated time of arrival of the job.

String

12:00

{{eta_time}}

Live ETA

The Live ETA will be based on the differences between the estimated arrival time (ETA) entered for the job form and the proof of delivery (POD) time submitted from the previous jobs.
​
For instance, if the ETA Time of the previous job is late by 30 mins, and the ETA Time of the current job in 12:00, the Live ETA will be 12:30.

Time

12:30

{{live_eta}}

Depot

Name of depot for the job.

String

Warehouse 1

{{depot}}

Depot Contact

Contact number/person for the depot.

String

Jerry
91234567

{{depot_contact}}

Department

Department to deliver to/collect from for the job.

String

Marketing

{{department}}

Sales Person

The salesperson for the job.

String

Adam

{{sales_person}}

Identification No.

Identification no for the recipient.

String

ID123

{{identification_number}}

Bank Prefix

Prefix for the bank.

String

BK123

{{bank_prefix}}

Run No.

The run number to which the job belongs to. Can be used to group up several related jobs to be assigned to a driver.

​How To Scan QR Codes To Accept Runs

String

1

{{run_number}}

POD At

The timing when the POD was performed via Driver’s App.

Date Time

2019-12-24T11:34:05.417+08:00

{{pod_at}}

Job Price

Price of the job quoted to the customer.

String

100

{{job_price}}

Insurance Price

Amount of insurance for the job. Related to Insurance Coverage.

String

100

{{insurance_price}}

Insurance Coverage

To indicate whether is the job being insured. Related to Insurance Price. Yes = 1, No = 0

Boolean

1

{{insurance_coverage}}

Total Price

Total price amount for the job.

String

100

{{total_price}}

Payer Type

Either Buyer or Seller. To indicate the payer of the job.

String

Buyer

{{payer_type}}

Remarks

Remarks for the job. Usually for internal staff to view.

String

Peter wishes to extend the payment.

{{remarks}}

Items Count

Number of row entries in the Item Details section.

Integer

10

{{items_count}}

Service Type

Type of service

String

Express delivery

{{service_type}}

Warehouse Address

Address of warehouse.

String

61 Kaki Bukit Ave 1 Shun Li Industrial Park Singapore 417943

{{warehouse_address}}

Destination Time Window

The time window for the driver to arrive at the delivery/collection location.

String

1400 – 1500

{{destination_time_window}}

Door

The door for the driver to use at delivery/collection.

String

Door 4

{{door}}

Time Zone

Enter the city name to indicate that the job is under a different time zone. The time of POD captured will be in the city’s time.

String

Sydney

{{time_zone}}

Priority

Priority of the job. For use with ElasticRoute. For use with ElasticRoute.
​
​How To Set Priority For Your Stops

Integer

1

{{priority}}

Service Time

The time required to perform the job, for example, the time taken to find a parking lot, load/unload the goods, time for installation etc. For use with ElasticRoute.
​
​How To Set Service Time For Your Stops

Integer

10

{{service_time}}

Verification Code

A code that is automatically generated by the systems for completing the job upon selection of certain Note.
​
​How To Enforce A Verification Code Prior To Completing A Job

Integer

1234

{{verification_code}}

Vehicle Type

Information on the type of vehicle used to service the job.

String

truck

{{vehicle_type}}

Field

Description

Data Type

Example

**Variable Tags

SKU

Stock keeping unit. Usually, it is the item barcode for identification.
​
​How To Scan Item Barcode To Check Items

String

SKU123

sku

Item P.O. No.

Item purchase order number.

String

PO123

purchase_order_number

Item Batch No.

Item batch number.

String

Batch123

batch_number

Expiry Date

The expiry date of the item.

String

2019-12-24

expiry_date

Item Description

Description of the item.

String

Apple

description

Comments

Comments on the item.

String

Black and juicy.

comments

Quantity

Quantity of item.

Integer

10

quantity

Unit of Measure

The measuring unit for the item e.g. box, kg, each, pkg

String

EA

unit_of_measure

Item Checked

Indicate if the driver has checked if the item belongs to that job based on SKU by using the driver app. This will appear on the dashboard only after POD.
​
​How To Scan Item Barcode To Check Items
​
​How To Scan Item Barcode To Check Items For Drivers

Boolean

1

checked

Actual Quantity

The quantity entered by the driver through the driver’s app. Camera icon > Items on driver’s app.
​
​How To Allow Drivers To Change Quantity Under Item Detail
​
​How To Change Quantity For Delivery Item
​
​How To Change Quantity For Collection Item

Integer

10

actual_quantity

Inbound Quantity

For inbound items, e.g. to indicate that items have yet to finish processing after job completion.

Integer

10

inbound_quantity

Unload Time Estimate

Estimated time taken to unload items for delivery/collection.

Integer

10

unload_time_estimate

Unload Time Actual

The actual time taken to unload items for delivery/collection.

Integer

10

unload_time_actual

Follow Up Quantity

For follow up quantity after completing the job.

Integer

10

follow_up_quantity

Follow Up Reason

Reason for follow up items.

String

Reason1

follow_up_reason

Rework Quantity

For changing of item quantity after completing the job.

Integer

10

rework_quantity

Rework Reason

Reason for reworking the quantity.

String

Reason1

rework_reason

Reject Quantity

The quantity of the item being rejected.
​
​How To Reject Delivery Item
​
​How To Reject Collection Item

Integer

10

reject_quantity

Item Reject Reason

The reason why the item was rejected. Reasons can be edited under Settings > Delivery / Collection > Reasons.
​
​How To Customize Non Delivery Reasons
​
​How To Customize Non Collection Reasons

String

Reason1

reject_reason

Item Weight

Weight of the item entered in the job form.

Float

10.5

weight

Item Serial No.

Item serial number captured through Driver App.
​
​How To Scan Individual Item Barcode

String

SN123

serial_numbers